Previous incidents
March 2026
No incidents reported
February 2026
Feb 24, 2026
1 incident
Files Not Loading in Project Knowledge View
Resolved Feb 24 at 04:26pm EST
Some users are experiencing issues loading files in their project knowledge view — the page may show a spinner or display zero files even when uploads are present. No data has been lost; files remain intact. Our engineering team has identified elevated error rates in the backend and is actively investigating.
Feb 12, 2026
1 incident
Latency Issue
Resolved Feb 12 at 01:45pm EST
Some users are hitting slow performance and logouts on Storytell.ai. We're on it and working to get things back to normal.
Feb 03, 2026
1 incident
Elevated error rates on Sonnet 4.5
Resolved Feb 03 at 10:44am EST
This incident has been resolved.
January 2026
Jan 12, 2026
1 incident
Elevated error rates on Sonnet 4.5
Resolved Jan 12 at 01:12pm EST
This incident has been resolved.